Cancellation & Refund Policy
Effective Date: October 2026 • DocTool (doctool.online) Official Satisfaction Guarantee & Reversal Terms
1. Overview & Customer Satisfaction Promise
At DocTool (operated at doctool.online), we take immense pride in delivering high-speed, 100% ad-free, and client-side private productivity utilities. We believe our users should always feel safe, respected, and fully in control of their purchase decisions.
This Cancellation & Refund Policy outlines the exact terms under which refunds, cancellations, and transaction adjustments are granted for subscriptions, lifetime upgrades, and digital service packages offered on our platform.
2. 30-Day 100% Money-Back Guarantee
We stand firmly behind our software. If you purchase any paid subscription plan or VIP license on DocTool and find that it does not meet your expectations, you are eligible for a full 100% refund within 30 days of the transaction date.
Qualifying circumstances include:
- Performance or technical incompatibility on your device or browser.
- Accidental or duplicate subscription purchase.
- Dissatisfaction with compression, conversion, or conversion speed benchmarks.
- Any dissatisfaction during the first 30 days of initial plan activation.
3. Promotional ₹0 Pro Lifetime Access & Free Tier
DocTool offers a permanent Free Starter tier and, during active promotional campaigns, allows users to claim a Pro Lifetime VIP License at ₹0.00 (100% launch discount off the standard ₹499 / $5.00 valuation).
- No Financial Deduction: Because the Net Payable amount for the promotional lifetime plan is ₹0.00, your bank account, credit card, or UPI wallet is never charged.
- Official Zero-Balance Receipt: An official Tax Invoice & License Receipt is generated for your records confirming ₹0.00 billed and ₹0.00 due.
- Instant Account Cancellation: If you ever wish to forfeit the lifetime license or delete your profile, you may do so at any time without fees or penalties.
4. Duplicate or Accidental Payment Protection
In rare situations where network timeouts, multiple clicks, or payment gateway delays cause a duplicate transaction on your statement:
Automatic Reversal: All duplicate charges are flagged and reversed immediately within 24 to 48 hours upon verification, returning 100% of the duplicate funds without any deduction.
5. How to Request a Refund (Step-by-Step)
Requesting a refund is simple and hassle-free. You do not need to fill out lengthy questionnaires or endure telephone queues:
Send an Email
Write to support@chatgyata.com with the subject line "Refund Request - [Your Invoice ID]".
Fast Review
Our billing team acknowledges and approves qualifying requests within 12 to 24 business hours.
Bank Credit
The refund amount reflects in your original payment method (Bank/UPI/Card) in 5 to 7 business days.
6. Subscription Cancellation Policy
You maintain complete autonomy over your active subscriptions:
- You can cancel auto-renewing subscriptions at any time via your user dashboard or by contacting support.
- Upon cancellation, you will continue to enjoy uninterrupted VIP access until the conclusion of your current billing period.
- No further recurring charges will ever be levied once cancellation is confirmed.
7. Non-Refundable Scenarios & Fair Use
While we strive to accommodate all legitimate requests, refunds may be declined under the following limited conditions:
- Refund requests initiated after the expiration of the 30-day guarantee window.
- Accounts found in willful violation of our Terms of Service (e.g., unauthorized automated scraping, API abuse, or malicious activity).
- Fraudulent chargeback disputes initiated without contacting our support desk first.
8. Contact & Billing Support
If you have any questions regarding an invoice, payment status, or refund eligibility, our dedicated support team is available to assist you:
Typical response time: Within 2 to 4 hours on business days.
Ready to explore our plans or need an invoice?
Check our 100% ad-free plans or view your official zero-balance tax invoice anytime.